Refund Policy

Last updated: December 2024

At Plantsy, we want you to be completely satisfied with your purchase. This Refund Policy outlines the circumstances under which refunds may be requested and the process for obtaining them.

1. Subscription Services

Premium Subscription Refunds

We offer the following refund policy for our premium subscription services:

• 7-Day Money-Back Guarantee: You may request a full refund within 7 days of your initial premium subscription purchase
• Pro-rated Refunds: After the 7-day period, refunds may be considered on a case-by-case basis, typically pro-rated based on unused time
• Annual Subscriptions: Subject to the same 7-day guarantee, with pro-rated considerations for the remainder of the term

Free Features

Our basic plant identification service is free and does not require any payment. These features will always remain available at no cost.

2. Refund Eligibility

Refunds may be granted under the following circumstances:

• Technical issues that prevent you from using the premium features
• Billing errors or unauthorized charges
• Dissatisfaction with premium features within the 7-day guarantee period
• Duplicate charges or payment processing errors
• Service unavailability for extended periods

Non-Refundable Situations

Refunds will generally not be provided in the following cases:

• Requests made after 30 days from the purchase date (except for billing errors)
• Violations of our Terms of Service
• Misuse or abuse of the service
• Change of mind after extensive use of premium features beyond the guarantee period

3. Refund Process

To request a refund, please follow these steps:

1. Contact Support: Email us at support@plantsy.com with your refund request
2. Provide Information: Include your account email, purchase date, and reason for the refund request
3. Review Process: Our team will review your request within 2-3 business days
4. Processing: If approved, refunds are processed within 5-7 business days

4. Platform-Specific Policies

App Store (iOS)

For subscriptions purchased through the Apple App Store, refunds are subject to Apple's refund policy. You can request a refund directly through Apple or contact us for assistance with the process.

Google Play Store (Android)

For subscriptions purchased through Google Play, refunds are subject to Google's refund policy. You can request a refund through Google Play or contact us for help.

Direct Purchases

For subscriptions purchased directly through our website or app, this refund policy applies in full.

5. Cancellation vs. Refund

Please note the difference between cancellation and refund:

• Cancellation: Stops future billing but allows you to use premium features until the current billing period ends
• Refund: Returns your money and typically results in immediate loss of premium access

6. Special Circumstances

Technical Issues

If you experience technical difficulties that prevent you from using our premium features, we'll first attempt to resolve the issue. If we cannot provide a satisfactory solution, a refund may be appropriate.

Billing Errors

We take billing accuracy seriously. If you notice an error on your bill, please contact us immediately, and we'll investigate and correct any legitimate billing mistakes.

7. Processing Times

Refund processing times vary by payment method:

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-2 business days
• App Store/Google Play: According to platform policies (typically 3-5 business days)

8. Partial Refunds

In some cases, we may offer partial refunds based on:

• Usage of premium features
• Time elapsed since purchase
• Specific circumstances of the refund request

10. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the new policy.

This policy was last updated in December 2024. We encourage you to review this policy periodically for any updates.